An Interview with the General Manager
General Manager, Lindsay Steele, shares her insights into the industry and discloses Ayr's best kept secrets.
When did you join the hotel and in what role?
I joined the hotel in 1996 as Restaurant Supervisor.
What motivates you in the hospitality industry?
The day to day challenge of trying to achieve 100% occupancy in a 118 bedroom large branded hotel in a small seaside town! The hospitality industry like all other industries has changed so much in the past couple of years and the way we now work and analyse all areas of our business challenges me daily, along with managing and motivating a team of 50 on a daily basis!
What makes Mercure Ayr different to the other hotels?
The global brand brings recognition to the hotel. Accor are the largest European Hotel Chain with over 2500 hotels. We have many Accor travellers from all different continents who have booked the hotel due to our hotel being available on a large global distribution system.
What dishes would you recommend visitors to try when in Scotland?
All the dishes on our new Autumn/Winter 2016 menu are delicious, however I would personally recommend the Chefs signature dish of Fillet Steak wrapped in pancetta, garlic fondant potato, buttered Savoy, roast shallots, mushroom and port jus – it’s delicious!
If someone had only 48 hours to experience Ayr, what activities would you recommend?
On a personal level I would recommend Culzean Castle with its history and beautiful surroundings. Many of our American visitors like to visit Culzean Castle. I would also recommend Burns Cottage & Monument, again very popular with a lot of our visitors.
What is your towns best kept secret?
The beautiful coastal walks and gorgeous scenery in our small historical seaside town.